PACKAGING AND ADDRESSING

1. The average maximum mass limit for a single item is 30kg, however this is negotiable depending on the nature of the item.
   
2. EMS provides special packaging materials for items at a very moderate price.
   
3. Commercial documents must be clearly and conspicuously marked BUSINESS or be provided with a green PP24 customs label.
   
4. Depending on the requirements of the country of destination, articles that may be subject to customs assessment must bear different customs declarations.
   
5. The items must be correctly addressed and preferably have a physical address and include a phone number.
   
6. In the case of dutiable items, the recipient will be advised to collect the items from the Post Office against positive identification. The items will be subject to customs inspection.
   
7. Enquiries regarding an EMS item must be made within 90 days of posting.
8. Senders will be held personally liable for any prohibited articles and will lose the right to claim.